Holiday Movers (Elves) Hard At Work

I read somewhere that some people don't believe in miracles and that most people are trusting advice from AI over humans... but that's when it hit me...

While most people called it a night (several hours earlier) our team was still solving real world moving problems (or creating holiday miracles) with and without AI. 

A few things fell late on my plate yesterday that I wasn't expecting...

• Holiday Group Move (Washington-Mississippi):

• Move Broker Consultation 

• Closing Time Craziness 

6:00pm There's an unexpected issue that needs attention. One of our customers pick up on Wednesday (tomorrow) is impacted by another customer who found out (5pm) yesterday (Monday) that closing was pushed back. While we didn't create the problem, we understood that we needed a solution fast, otherwise holiday plans were impacted... more on this later

8:30pm I finished one of several consultations for a group move (Washington to Mississippi). We are trying to consolidate their shipment so it fits timelines/budget, but they need to move 2 weeks from now and we're competing against travel, holidays, winter weather and a baby that's due any day now!!!

9:00pm California customer has opportunity to send over. Before they do, they share an estimate that the employee obtained first. This, however, came from a move broker and the client wanted to learn the differences/nuances between us and the broker. I read through and noticed a lot of red flags. Instead of providing a boiler plate response or recommend they seek legal advice, I outlined concerns and recommended that we copy/paste the broker terms in AI and review together... this didn't take long & resulted in a-ha moment.... human & AI advice do correlate & can coexist. 

11:30pm Our dispatcher follows up that he was able to route the driver to cover both shipments from earlier... extend delivery for the customer who needed a couple days extended due to the closing craziness and our customer (several hours away from the other customer), who needed their items in Maryland before Christmas... 

Besides kudos on a job well done (thank you our dispatchers for supporting our drivers & clients) here’s the takeaway: AI can surface answers fast — but experience is what turns answers into outcomes.

In moving and relocation, service & corporate professionals should be leaning on lived experience (ie the move, buying/selling home, temp living, travel, moving with kids and/or during the holidays). Ops teams rely on SOPs and best practices tested across thousands of scenarios. When paired together appropriately, the experience becomes even more powerful.

If you're navigating a complex move or want to learn how an experience-driven team (with the support of a large asset based fleet) are working together (with/without AI) to protect customers & timelines, let's talk.