Pattern #3 Turning Empathy Into Habits- Start From Others Perspective

Commitment backed by compassion deepens relationships. It helps prevent overloading others with rushed expectations. It helps you see opportunities to uplift others, which ultimately becomes a bridge, not a barrier.

We often forget this on the service side when a customer has unrealistic timelines, or we overlook that they're literally moving their entire life. Moving is personal and it's ok to take it personal.

Which brings us to Pattern #3 Turning Empathy Into Habits- Start From Others Perspective...

From a human resource business partner explaining the relocation policy, to a move coordinator outlining a strict guideline.

Ineffective Feedback States: "Our policy is the same for everyone"

Effective Feedback States: "Let's talk about what you'd like your plan to look like and how we can help support it"

Origins: When someone says "our policy is the same for everyone" it's often meant to sound fair and consistent, but in practice, it can land very differently. Instead of communicating fairness, it can come across as a way of shutting down conversation, ignoring context, and dismissing the human side of what someone is going through.

Destination: Empathy doesn't require bending every rule, but it does require require recognizing that not all experiences fit neatly into a policy box. It means listening long enough to understand why someone is asking for help, validating what they're feeling, and explaining decisions or recommendations with care rather than defaulting to a script

When organizations rely too heavily on "the same for everyone", they miss the chance to show they truly see the person in front of them- and that's where trust and humanity start to erode.

For more patterns, check out the video or link below...

Pattern #4 Most Move Managers Haven't Moved Long Distance- Stuck In Same Place, Same Story